Visitor
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1 Message
platinum member can't activate peacock
Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
XfinityQuemekia
Official Employee
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868 Messages
2 days ago
Hi there @user_eecc! Thanks for reaching out. We appreciate your loyalty with Xfinity! On January 21, 2026, we transitioned from Xfinity Rewards to an all-new membership experience! With this launch, the previous rewards program was retired to make way for regularly refreshed benefits.
You can view all your current perks by visiting https://www.xfinity.com/membership or checking the Xfinity app. To help me look into this further, could you please sign in and confirm if the Peacock subscription is currently listed as an available reward for you?
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