1 Message
Poor Customer Service
Problem: no scheduled recordings shown, other scheduled recordings not scheduled (nothing for the next 14 days)
I called customer service and placed on hold. At the the 53 minute mark music recording goes dead but no one answers. I wait another 10 minutes but no answer.
I am tired of paying for a service that offers nothing in the way of customer service. It's inexcusable to show such disrespect to loyal customers that pay over $100 a month for such bad service and unreliable service.
XfinityBillie
Official Employee
•
2.8K Messages
2 months ago
@user_sngfgs We appreciate your time in reaching out to us here on our Xfinity Forums. I understand how frustrating it can be when the DVR is having issues. I rely on mine quite a bit for programming I don't have time to watch as it airs. It's important to me that we help you find a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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