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user_qunrbg
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Tuesday, July 28th, 2026 3:02 AM

Premium plus not activating

I upgraded to premium plus, but the link to unlink my peacock account isn’t working. I contacted an agent and was told it was a glitch and would be fixed. The agent also told me to follow up with peacock which i did - they were zero help of course.

the link is still not working - is there any other way to get my peacock subscription to catch up? 

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7 days ago

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XfinityDilary

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3.6K Messages

7 days ago

 

user_qunrbg. I can certainly understand how frustrating that would be, especially after being advised that the issue would be resolved and after already reaching out to Peacock for assistance. Is the issue happening regardless of what browser you use? Have you tried clearing the cache and cookies? Or using an incognito/private page? 

 

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user_qunrbg

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@XfinityDilary​ i’ve tried it on safari and chrome, same issue. I have cleared the cache and still get the error - it just says “something unexpected has occurred - try again later”. 

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7 days ago

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XfinityDilary

Official Employee

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3.6K Messages

user_qunrbg Thanks for trying that. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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