Tonyd1356's profile

Regular Visitor

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9 Messages

Thursday, July 16th, 2026 9:15 PM

Problem with CNN channel on Xfinity Stream App on FireTV

When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have with a newer Fire TV stick. 

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Official Employee

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464 Messages

18 days ago

Thanks for taking time out of your day to reach out via our Xfinity Community Forums page. When did this start after an update? I'd recommend making sure both the Fire Stick OS and the Xfinity Stream app are on the most up-to-date versions. If you are still having issues after that try uninstalling and reinstalling the app. Let me know how that works.

Regular Visitor

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9 Messages

I have four Fire Stick in a vacation home. Two sticks are several years old and two are only a few months old. Both new ones are on the latest versions on both the Fire stick and the Xfinity Stream app. I only happens on the new FireTv sticks. The older units are Fire TV 4K. One of the new ones is is also a Fire TV 4K and the other is a Fire TV HD. I tried factory resting both new units and downloading the Xfinity app also. 

Official Employee

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464 Messages

I appreciate you confirming that, @Tonyd1356. What happens when you watch the CNN channel on the Xfinity Stream app or Stream portal online?

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Regular Visitor

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9 Messages

The stream works fine until CNN goes to commercial. When the stream comes back the video is there but no audio. On both of the newer Fire TV sticks. But the stream works fine on the older Fire TV sticks, CNN comes back from commercial with both audie and video. On the new Fire TV sticks I have to back out of the program and go back in to have both audio and video again. It is every time the programing goes to a commercial.

Official Employee

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1.6K Messages

Okay, thank you for the additional information. Are you noticing issues with any other channels, or does this seem to be the only one?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Regular Visitor

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9 Messages

On the Xfinity stream app that is the only channel I watch on it. I am pretty boring with my television watching. It is either CNN or PBS Passport. But I will watch other channels tonight and tomorrow morning and see I the same thing happens. Will keep you posted.

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