Recordings not appearing in xfinity stream app

Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?

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XfinityBenny

Official Employee

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1.3K Messages

3 days ago

@mlw117 Thanks for adding your experience on the forum. As well for listing the troubleshooting performed. Have you done a full reboot on the modem, to ensure everything has a fresh sync?

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admcculloch

Frequent Visitor

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9 Messages

I am having the same issue. We re-started DVR, modem, and I un-installed and re-installed the app. My recordings are still not showing up on the Xfinity Stream Mobile App but are appearing on my DVR

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3 days ago

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Hey @admcculloch Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your stream app. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issues with the recordings not showing up?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 hours ago

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J

jvkofMD

3 Messages

@admcculloch I had the same issue. Finally solved it by rebooting my wifi router. Not DVR but router. Should work.

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22 hours ago

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J

jvkofMD

3 Messages

22 hours ago

Reboot your wifi router. Solved that issue for me after having tried all the other things shown in other comments.

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Xfinity Stream Website

mlw117

Recordings not appearing in xfinity stream app

XfinityBenny

admcculloch

XfinityJanelle

jvkofMD

jvkofMD

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