user_1848gc's profile

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10 Messages

Thursday, January 1st, 2026 10:28 AM

refund from over charge

I cancelled service with Xfinity on /about dec 2  2025, but was subsequently billed another full monthly billing cycle (~$106.xx). 

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Official Employee

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3.9K Messages

4 days ago

@user_1848gc

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

(edited)

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