Visitor
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4 Messages
remote control xr15 help voice command is turned on but still does not work ...
I have followed the 'repair' etc pressing A and D button, press 981 etc. and follow instructions ... done it twice. the voice command shows turned on and it works fine for a few minutes.
then, it goes right back to the voice command not working. the other functions on the remote seem to work fine.
XfinityLinda
Official Employee
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2.1K Messages
1 month ago
Oh, no! Sorry to hear about the trouble with your voice command on the XR15, @user_297pxb. I can understand the frustration, I use my voice command a lot myself. Are you near a Xfinity Store? You're welcome to stop by and pick up a new one. There's no charge for it.
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user_297pxb
Visitor
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4 Messages
1 month ago
thanks for the advice. will have to do that if I can't fix it otherwise. there is a store not that far away.
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