1 Message
Remove unauthorized users from access to streaming my account
please deprovision all users on my account. I have tried to remove devices that were previously remotely logged onto my account to use and they never signed out. I would like their access to log into Xfinity hotspots and Xfinity Stream using my acccount removed. I have deleted secondary user names and changed my password many times and they still remain able to access my account. Please advise. Thanks for any help.
XfinityRaul
Official Employee
•
1.6K Messages
1 month ago
@user_rglw6d I'm sorry to hear these devices are still able to access your hotspot and streaming account even after updating your password. I would be more than happy to review your account to see what we can do to help prevent them from accessing your account again. Let's continue our conversation via DM.
0
0