Visitor
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1 Message
retention offer
I have been an Xfinity customer for a long time. My internet service price jumped alot. Do you have a retention offer before I switch to another service provider?
Visitor
•
1 Message
I have been an Xfinity customer for a long time. My internet service price jumped alot. Do you have a retention offer before I switch to another service provider?
XfinityRaul
Official Employee
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3.2K Messages
14 days ago
@user_7ia45m Thanks for reaching out to us via Forums to inform us of your bill increase concern. I would be more than happy to review your account to see what we can do to reduce your monthly payment. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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