roku and xfinity stream

I am trying to use the xfinity stream app with my roku and it constantly is giving error messages or starts buffering after have been watching and then I can't get back in, or get a "Sorry, something went wrong" message. Seems like it is a common occurrence looking at the posts. What can I do? Supposed to have been compatible with Roku - and have the most current and up to date Roku Ultra.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

9 months ago

Hello @helpxfinityhome, thank you for taking the time to reach out on social media. I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Xfinity Stream Website

helpxfinityhome

roku and xfinity stream

Was this helpful?

XfinityKrista

New to the Community?