Visitor
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4 Messages
Roku error message setting up Xfinity Stream app
I get "we cannot support high speed data customers without a video subscription" message. I've tried resetting both the Rokus and TVs many times and I've tried 2 different TVs
Visitor
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4 Messages
I get "we cannot support high speed data customers without a video subscription" message. I've tried resetting both the Rokus and TVs many times and I've tried 2 different TVs
Accepted Solution
XfinityMartyR
Official Employee
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3.7K Messages
7 days ago
@brycew0912 Thanks for reaching out, and making a post! Through our direct message conversation I'm glad we were able to solve the issue for you by refreshing your Xfinity User ID, and modem re-provisioning.
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