Roku Error

I have a Roku express 4K. I'm trying to authenticate to the Xfinity Stream app and I'm receiving the message that I don't have a video subscription. This is incorrect. Can you assist me, please? I have tried uninstalling the app and restarting the Roku. I am on my home network.

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XfinityDuron

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5 days ago

Just to confirm, you do have a Xfinity TV plan correct?

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user_0qo0ib

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@XfinityDuron Yep. Problem was that I have a second address that is Internet only. When I began that service, my user id became primary on that address. When I tried to access stream, it saw me as an Internet only customer. 45 minutes with a technician on a phone call fixed it. I'm not sure if it's possible to make this change on your own through account settings.

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5 days ago

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XfinityDuron

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1.1K Messages

I figured that was the issue. If you can, it might be best to use different numbers and emails if you have multiple accounts open. You can absolutely log into your account and make those changes.

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5 days ago

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