2 Messages
Same quality issues with Paramount+
I've just read through the Paramount+ issues thread, and I can attest that we have been suffering from the same quality issues. The symptoms are: a)very slow to load and initialize; it takes over a minute just to start up; b) very low resolution video quality - example: today watching a Champions League football match, the players were just blobs on the pitch; and c) the service regularly freezes whilst we get the reload circle; this happened often enough that by the end of the 90-min match, we were about 2-3 minutes behind realtime. These issues are only with Paramount+; none of the other streaming services (Netflix, Amazon, Peacock, Hulu, ESPN, etc) have these problems. Also, I can log into Paramount+ on my latptop and it's just fine. This problem is with Xfinity X1 and Paramount+ directly wired via hdmi to my 55" Sony TV. And it's chronic - we're experiencing it on every football match.
What can be done to fix this problem?
DreamSayerZ
Problem Solver
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663 Messages
2 months ago
@user_4n66xk Until someone from Xfinity jumps in to assist, is your Sony TV smart with apps built in? If so, I would access Paramount+ that way. Or if you have another streaming device, such as Roku or Fire stick etc.
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XfinityRay
Official Employee
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2.4K Messages
2 months ago
Hello, user_4n66xk! I apologize that Paramount+ has been giving you such trouble when trying to watch the programs. I appreciate that you let me know each symptom and how your are wired in. That is always helpful. If you have more than 1 TV box is this happening on all of them or 1 box in particular?
I understand you read through the thread already so may have tried steps to fix this. Have you tried any troubleshooting steps such as clearing the locally stored data or sending a system refresh signal?
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