speak to an agent about error on my account

My original bank account has been closed. I completed setting up the new account several days ago, but received a letter today showing the old account number. I need to get this straightened out. I have spent hours on this one account and am about ready to just close the account and move on.

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user_rz8izk

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2 Messages

12 days ago

I'm getting nowhere. this is total nonsense!

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XfinityNatalie

Official Employee

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1.1K Messages

Greetings, user_rz8izk! Thanks for posting on our XFINITY Community forum about your payment method update issue. I know how important it is to have peace of mind when paying your bills with the right account on file. Not to worry! You have reached the right place to help review this matter with you. To double-check this for you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

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10 days ago

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user_rz8izk

speak to an agent about error on my account

user_rz8izk

XfinityNatalie

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