1 Message
Stations disconnect on X Stream
Probably 5 times a day, Xfinity disconnects the station that I am trying to return to. For example, I have Fox on. I switch to Newsmax. When I try to return to Fox, it freezes. The three dots just blink on the screen.
I have to unplug the tv and start over. Only to have it happen again within a short amount of time.
It’s all stations. And I have Samsung. So it’s not Roku or anything else.
This is extremely frustrating.
We have the connection without an Xfinity box. I didn’t realize that’s what I was agreeing to when I signed up in August. I wonder if that’s part of the problem.
I’m tired of sitting on hold when I try calling for help.
XfinityFrank
Official Employee
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1.1K Messages
6 days ago
Hi there, @user_hn9x1h! Thanks for reaching out to us here on the Community Forum! That does sound frustrating, but I am sure we can help! Could you let us know if you run into connection issues on any other devices in the home? Other TV's, phones, tablets, computers?
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jrdoa
Frequent Visitor
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13 Messages
4 days ago
Same issue here as of the past week. We are using Rokus. And happening on all TVs. Also, the sound has been awful as well either going very high, or changing to very low at any given time
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