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stevet7
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Rousing Reactor
Articulate

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113 Messages

Sunday, April 27th, 2025 7:08 PM

Stream app “favorite channels” glitch

Often my Xfinity Stream app(which I use through Roku) says  don’t have any “favorite channels”, when in fact I have had favorites for years with Xfinity. This happens about half the time I fire up the Stream  app. Is there an update or fix for this?

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Updated 

2 months ago

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XfinityJohnG

Official Employee

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1.9K Messages

2 months ago

Thank you for reaching out here @stevet7. I am sorry to hear of that issue, that is definitely a frustrating experience. I have not seen any update or resolution for that type of issue on this end. I will be happy to look further into that and share that feedback with the engineering team for you. 

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stevet7

Contributor

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113 Messages

@XfinityJohnG​ Thank you, I appreciate it. FYI I just got a new Roku unit so it's definiely an Xfinity Stream issue.

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2 months ago

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XfinityMartyR

Official Employee

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2.3K Messages

 

stevet7 Thanks for the update! What version of the Xfinity Stream app is on your Roku?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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