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lbiser
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Wednesday, January 14th, 2026 8:43 PM

Stream app keeps crashing

For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid program. I have tried all the troubleshooting steps, including logging in and out, deleting, and reinstalling the app, and turning my phone on and off. Is anybody else having these issues?

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6 days ago

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XfinityThomasA

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6 days ago

Hello, lbiser! Thank you for reaching out to us here for help with the Xfinity Stream app. We appreciate you sharing the troubleshooting steps you've tried as well. Is this issue only happening on your Phone, or are other devices impacted as well?

 

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lbiser

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Only on my iPhone 14. I don't stream on any other device

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XfinityThomasA

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3.2K Messages

 

lbiser - Thank you for confirming this issue is isolated to your iPhone. Are there any updates available for you device? Have you ruled out the storage on your device being at or near capacity which may cause an issue with apps? Are you connected to your home network when trying to stream? Have you tried to forced stop it via the settings on your device?

 

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