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user_bgkinf
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08/23/2026 11:10 AM

Stream app not displaying local Boston Channels 4, 5, 10

The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN.  I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels showing in the channel guide. Only pages of MLS on APPLE  and pages of streaming. How do I get my local Boston channels so I can watch them live. 

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1 day ago

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XfinityPaula

Official Employee

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2.4K Messages

2 months ago

 

user_bgkinf Good morning! Thank you for creating the post and for reaching out to our community for some help with the reoccurring issue of missing channels on the Xfinity app. I'm sorry that the Xfinity stream app has been causing so many issues for you for all this time. The stream app is the only way my family watches TV so I know how vital is it for it to work correctly. With the channels missing it would seem like a service entitlement issue, but when they retrun after your normal troubleshooting steps, it's the app that is not functioning. Are you using a firestick with the service? Do you have any X1 cable boxes in your home as well? 

 

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user_bgkinf

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3 Messages

Hello,

We are using an Amazon Fire stick and downloaded the stream app. Up until now, we were able to get the local channels to appear in the app by clearing the cache and logging back in, or by removing the app and downloading again. Buy now those processes don’t work and the local channels are missing. Even in the app on my iPhone. No local channels. We have no x1 boxes. Any help would be her appreciated. 

(edited)

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2 months ago

XfinityPaula

Official Employee

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2.4K Messages

 

user_bgkinf Thank you for those details and for checking the iphone as well, that is exactly where my mind was going to see if it is specific to the fire stick. We have Rokus at home, but travel with the fire stick, so I haven't been able to test that specific device recently. With it impacting the iphone as well, I'm back to an entitlement issue which means I need to access your account to see what is causing the trouble. I think it's safe to assume you are signing in to the app with the same credentials as you typically would, so let's see why our services are not flowing through as they should. 
Can you please send us a direct message with your name, service address, and the email address you use when accessing the app? 
 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_bgkinf

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Okay, 

I sent that information in a DM.  Hoping to get things set up correctly.

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2 months ago

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Jkqa34ssr

Visitor

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6 Messages

9 days ago

What is going on w streaming app? Xfinity did some sort of “upgrade” in September that messed up fire stick out of home use for weeks now the streaming app isn’t working on Apple TV even when on home network.  Still seems ok on iPad. Customer representatives totally in the dark. 

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XfinityKei

Official Employee

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2.9K Messages

@Jkqa34ssr  Our team is here to help.

Thanks for letting us know you're having an issue with your Fire sticks and Apple TV for Xfinity Stream. I'm glad to know that your iPad is working. I would like to have you check the system requirements to ensure we are all set.

For Amazon Fire devices Xfinity Stream app version 7.4.1 or later is required. 

To access and watch 4K content on Amazon Fire devices, Xfinity Stream app version 8.6 or later is required.

To download the Xfinity Stream app in the Amazon Appstore, your Amazon Fire TV, Fire Stick or tablet devices must be running Fire OS 6 or later.

 

For Apple TV devices 

To access and watch 4K content on Apple TV, Xfinity Stream app version 1.10.0 or later is required.  To add the Xfinity Stream app to your Apple TV, your TV must be running tvOS 18 or later.

Supported hardware device models

Apple TV 4K (2nd generation) — 2021

Apple TV 4K (1st generation) — 2017

Apple TV HD — 2015

Can you check both for us?

 

Can you tell us more about what's going on?

Are you seeing any error message or error codes?

Have you checked to confirm if there's an update for those devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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Jkqa34ssr

Visitor

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6 Messages

None of the channel line up I pay for on any Apple TV even on a home network.  Your technicians have blown off two appointments despite a voicemail from Comcast with a "guaranteed arrival window...".  I have lost hours of work waiting for technicians, hours more on the phone with your customer care people none of whom have any idea about the problem or it's in some other department and none of your people have the authority to credit bills for lost service!  This is insane.

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2 days ago

user_r9074g

Visitor

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32 Messages

6 days ago

Did you get this resolved? I’m in Delaware and they dropped all four of my major local networks in September. (ABC,CBS,NBC,FOX) Was told last night they are no longer included in the package. I’ve spent over a month waiting for a resolution. Just to be told they were removed on 9/22/26 without notification. Four reps actually told me I never had those channels. SMH I’ve encountered the same issues you’ve had over the past year to now. Sooooo frustrating cause that’s the only reason I signed up for the service 14 months ago. Annoyed is an understatement 

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Jkqa34ssr

Visitor

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6 Messages

@user_r9074g​ This remains unresolved in the Boston area.  Not sure where else.  XFinity has blown two service appointments despite a voice mail from Comcast last night with a "guaranteed arrival window".  The call center people called AFTER the guaranteed window with no actual arrival update.  They did the same thing last week.  So, I have lost 4 hours of work waiting for Xfinity and have not had the channel line up I pay for in over two weeks.  Still on hold (45 minutes and counting) with some customer service person who has no authority to credit my account.

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2 days ago

user_r9074g

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32 Messages

@Jkqa34ssr​ I spent over four hours, one call, on the phone with Comcast. To be constantly told I never had those channels. I really started to question myself… is that called gaslighting? I’ve never in my life had such a terrible experience. I read in another thread that a phone rep told a customer they got someone fired. I had a rep tell me they would not transfer my call to a supervisor cause I was putting their job at stake. What confused me most, if they can’t answer my question or resolve my issue, why wouldn’t they want to try to help me? If they don’t know, just say that. Don’t tell me I don’t know what I signed up for, and used, since August 2025. So frustrating. I cancelled the tv plan. I didn’t know what else to do. Those channels are the only reason I subscribed. Did you get a resolution today?

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1 day ago

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