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user_0ofnl2
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Wednesday, August 14th, 2024 1:04 AM

Stream app won’t load on Samsung TV

App will not launch on Samsung TV. Have deleted and reinstalled. Have refreshed system. Have reset modem. Working on my iPhone but not TV

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3 months ago

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XfinityRaf

Official Employee

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587 Messages

3 months ago

Good evening @user_0ofnl2. When you launch the app, are you getting an error message? 

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user_0ofnl2

2 Messages

We fixed it. Our Roku was down for a few days. I didn’t think that would affect it because I thought our streaming was available through the Xfinity cable box/hardwire but evidently not

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3 months ago

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XfinityEva

Official Employee

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1.3K Messages

 

user_0ofnl2 Thanks for getting back to us and glad to hear it has been resolved after the Roku outage. 
 
@BruceW Thank you for sharing that article.
user_0ofnl2You can double check your Samsung TV model on the link shared by BruceW, above. Only some 2020 models and below have this available. 

 

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3 months ago

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BruceW

Gold Problem Solver

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26K Messages

3 months ago

App will not launch on Samsung TV ...

Does the set meet the requirements in https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs?

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