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Thursday, October 3rd, 2024 3:50 PM

Stream saver bundle payment issue

Good morning, 

I have an Xfinity bundle subscription which includes a few streaming services (Netflix, Apple TV, Peacock). I got an email notification from Netflix early this morning that my account with them was on hold due to lack of payment - though the payment is supposedly through the Xfinity bundle. This is the second time that this issue has arisen in the past 3-4 weeks, and I have only had Xfinity service since the beginning of the previous month.

Last time this happened, I spoke with a support agent by phone and was asked to input my own payment information to the streaming service, which I do not feel comfortable doing as Xfinity should be providing payment and linking the services. The support agent ended up deactivating my bundle over the phone, and then re-activating it a few minutes later, which seemed to fix the issue, though now that appears to have been only a temporary fix. I would like some assistance with making sure this issue does not continue to come up. If that cannot be arranged, I will plan to change my service to another internet and streaming provider. 

Thanks,
Isaak

1 Message

1 month ago

Currently having the same issue. I had the customer service agent discount the package deal amount due to not being able to use the streaming services. They also stated that there was not a estimated date or time this issue would be resolved. Very frustrating to deal with as it seems Xfinity is not reaching out and informing the customers with any updates or solutions. 

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