Good morning @Anon1403692, we would be happy to assist with your app concern, though we would need to gather some account-specific information Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
MikeB39A
Problem Solver
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692 Messages
22 days ago
First of all, which version are you using? It works fine on my iPad that has version 7.22.0.2787.
You might already know that Apple is releasing a new update soon (maybe today?)
Try and keep the app updated as well as your iPad.
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XfinityJoe
Official Employee
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855 Messages
20 days ago
Good morning @Anon1403692, we would be happy to assist with your app concern, though we would need to gather some account-specific information Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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0