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user_8fb551
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Thursday, April 6th, 2023 10:13 PM

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Streaming app error code TVAPP-00287

Hello,

I use the Xfinity Streaming app with my Roku devices in my home to watch my xfinity content. 

I have been unable to utilize the app for the past couple of days. The guides work fine (i.e. I can see the available programming), but when I select a channel it does not load.

I have deleted/re-added the Xfinity stream app, I have restarted my Roku multiple times, but I still get the same result.

The inability to view content via the Xfinity stream app is happening across all my Roku and iOS devices.

Currently, I am getting an error the says ‘Error: TVAPP-00287’

Question

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Updated 

1 year ago

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XfinityRoberto

Official Employee

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1.5K Messages

2 years ago

Hi there and welcome to Comcast. Thank you so much for reaching out to us about your issues you are having with our Xfinity Streaming App. You are in the right place and I am happy to assist you today. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_9fc099

Visitor

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2 Messages

1 year ago

I am having the same issue, started with the Fire Stick (returned) and now with a replacement Roku Stick.  What is going on with the streaming app and my TV?

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user_d0b871

Visitor

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2 Messages

1 year ago

They aren't going to fix this. 

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