Visitor
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1 Message
Streaming box
I have been dealing up with being charged for 4 streaming boxes. I have 2 streaming boxes. Customer service keep telling me since August they removed the extra 2 boxes and still currently it has 4 devices listed that I am being charged for. I demand these extra boxes to be removed and I be credited starting back in August bill.
XfinityThomasC
Official Employee
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3.7K Messages
4 days ago
Hello, @user_tw82yn we do not want our loyal customers paying for more than they have. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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