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user_bdada1
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Tuesday, July 26th, 2022 1:55 PM

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Streaming Issue - "...cannot support high speed data customers without a video subscription"

I started new internet service at a home and downloaded the Xfinity streaming app on a TCL Roku TV.  I get the "...cannot support high speed data customers without a video subscription" when I try to stream Xfinity channels.  Some googling shows that this has been a common issue but I haven't found a fix.  Can anybody help?

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2 years ago

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CCHeather

Problem Solver

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1.1K Messages

2 years ago

@user_bdada1 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! The Xfinity Stream app is for cable customers. If you do not have a subscription, you will not have access to the content. 

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user_bdada1

Visitor

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3 Messages

@XfinityHeather​ I do have a cable sunscription.

2 years ago

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user_bdada1

Visitor

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3 Messages

@XfinityHeather​ I do have a cable subscription!! Do you have any more ideas?

2 years ago

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CCValerie

Official Employee

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974 Messages

Thank you for providing that update, @user_bdada1, I can see how confusing it would be to receive that error while having a video subscription. Please send us a direct message with your full name and service address so we can review the account details further. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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