Visitor
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1 Message
Streaming locking up
Our streaming when we enter a third party site like Peacock or HBO Max is choppy at best and often locks up. This has been happening for a month now. What could be wrong?
Visitor
•
1 Message
Our streaming when we enter a third party site like Peacock or HBO Max is choppy at best and often locks up. This has been happening for a month now. What could be wrong?
XfinityCarolyn
Official Employee
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242 Messages
2 months ago
@user_syn8od Thanks for reaching out to us regarding your service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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