Streaming not working with Chrome nor Micro Edge on my Windows PC (this just started)

Hello @Mandytilf! Thanks for taking the time to reach out to our team on Forums, letting us know you're also experiencing issues with Xfinity Stream on your end. My team is here to help! To confirm, are you also experiencing problems when watching via the Xfinity Stream app? 

Hello, @marginforerror. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App not connecting. I appreciate the infromation you have provided, it's helpful to know what troubleshooting steps you have already taken. 

One of our great community members, user_575e0d has posted a fix that can hopefully help if you're still experiencing the issue: 

For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise, turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

@XfinityJustinC​ Using an Incognito in Chrome does work... but why?  We shouldn't have to do this.  Up until recently, it was working on normal browser settings.

@StellarFusion​ Actually Incognito mode was only to confirm Xfinity works in this mode, this will confirm that one of the extensions is interfering (my intention was not to show who was at fault - but there is a problem with Browser, Extension, and Xfinity site).  Sometimes there are bugs in software and when Microsoft fixes it , it will cause problems downstream - Or Microsoft adds a feature and this creates problems for extensions. My intention was only to fix the problem and seek a quick fix so I could move on. 

Once you have it working InCognito mode, then switch to normal mode and start turning off extensions one by one until you find the problem extension.  In my case and from past experience I noticed it's typically ad-blockers or malware blockers that are culprit ... So I focused on Ghostery (next would have been Malwarebytes extension, after that it would have been a painstaking and time consuming procedure. 

Once you have identified the extension then seek to exclude Xfinity from monitoring (after all it's a trusted site ).

Hope that helps answer your question.

You are my hero!   When you mentioned that having to use Incognito mode meant that there was a problem with an extension something clicked in my head.  I had already done various things to my Ublock Origin extension - disabled, added Xfinity to the whitelist, and finally removed it entirely.  I still had to use Incognito to watch Stream.  I resigned myself to always having to do that.  Your post got me looking at my other extensions.  I turns out it was the Windscribe extension.  I wasn't paying attention and I thought it was just a program you could use as a VPN or proxy if you wanted.  Right on the title for the extension it lists it as an ad blocker as well.  I never realized it before.  I removed the extension and voilà I don't have to use Incognito mode anymore.  I can still use Windscribe as a VPN when I want by using the Windows-based version rather than use this Chrome extension.  I also removed the Windscribe extensions from MS Edge and Firefox for the occasional times I use those browsers. I was able to reinstall the Ublock Origin extension with Xfinity in the whitelist and I am still able to watch Stream.

Very happy.  Thank you.

Thank you for your feedback, @Gripweed107, and for sharing the resolution that worked for you which is keeping in the spirit of the Xfinity Forums. Thank you!

@user_575e0d​ For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

Incognito Chrome window still got the dots. :-( I am paying for it but I cannot view it.

Thanks for reaching out through Xfinity Forums, @luced. We definitely want to ensure this is resolved for you. Have you tried uninstalling Chrome and then reinstalling it? Also, have you tried on another device to see if you are still having the same issue?

@XfinityAlfonso​ Actually, unfortunately, it's back to NOT working again.  Last night was the only time.  I've done constant reboots on the wifi router and our main cable box. But, like I said, it will work on my work computer just fine but for some reason it stopped working (again) on my laptop. And since I've tried everything I could find suggested on past threads about this topic, I'm at a loss for what to try next.  

About 2 or 3 months ago my work computer went through this EXACT same thing. After about a week or 2 of not working it just started working again on it's own. I'm honestly baffled how so many of us could all have this same issue. 

@MrVino I am sorry to hear that it is not working again for you. Have you tried to log out of your account and re-log in? 

For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

@XfinityDena​ Well, I was able to go to xfinity.com and log out, shutdown all browsers, then open them back up but as soon as I go to xfinity.com/stream it stays in that cycle so I can't access it. I couldn't tell you if I'm logged in on there or not through my pc.  

I also tried the incognito mode to see if was any of my extensions but that didn't work either. 

@user_575e0d​ Unfortunately that was a no-go for as well.. I had my fingers crossed but nope. 

same, just now worked for me

@StellarFusion​ I agree 1000%!.. This hasn't worked for me, at minimum, a week. Last night, it finally loaded, I was able to watch something, then later that night it stopped and hasn't worked all evening.. I couldn't get it to work afterward, on any browser, and NOW, it JUST started working again on both of my browsers..

Something is seriously off with Xfinity's web streaming. This is not an isolated incident and this won't be the only time it didn't work. 

I have been monitoring this and it seems to be fixed. Thank you.

@user_fa4lc8 That is great to hear and thank you for the update. 

Also, why does Xfinity need us to turn off extensions that block tracking data?  We are paying Xfinity to stream content, not to sell our data to 3rd parties.

Hello, @user_5azms6. Thank you for reaching out over Xfinity Forums for support, you have reached out to the right place for assistance in regard to the Xfinity Stream App not working. It sounds like you may have already tried some troubleshooting steps some of our great community members have been sharing. 

The extension work around was discovered by one of the members: @user_575e0d doing their own troubleshooting, and looks to be a way to view content while the fix is being worked on: 

Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity. My Edge extension that was interfering is GHOSTER. 

If you're still experiencing issues when trying to stream off the Xfinity Stream App, I would be happy to continue troubleshooting. Please send a direct message:

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

The bottom line is that Xfinity has added a block for ad blockers.  If you are using an ad blocker on Xfinity Stream you will only get the repeating 3 dots.  I guess Xfinity is going to be adding additional ads to the site in the future and they don't want us to bypass them.  You've got a choice now, see ads or see nothing but dots.  That does not mean that you have to remove your ad blocker extensions.  All ad blockers that I'm familiar with have whitelist filters that allow you to turn off the ad blocking to a particular site.  In UBlock Origin, the blocker I use, the filter is listed under Trusted Sites in the extension's Settings.  All you have to do is add the address www.xfinity.com and the dots are gone.

@JDRXfinity​ absolutely no solution. I've had this twice in 2 separate incidents, 2 separate computers, 2 far separate IP addys.. Nothing was solved, it just ... "started"  working again after about a week, both times.. There's an issue with Xfinity stream that it doesn't feel as though it's been acknowledged yet.  According to the Xfinity rep, I had tried most things before I posted here.... it started working, randomly, a couple days later. smh. 

Thanks @Gripweed107 and @MrVino.  I've tried every conceivable option related to security, privacy, tracking, ads, pop-ups, etc. within each of Chrome, Edge, and Firefox.  I've added www.xfinity.com (both the http and https versions, of course) to every 'safe' and 'allow' list.  At this point, I'm pretty sure I've given XFinity more permissions and access to data than I really should, but that's another story.  I've obsessed with getting this to work now.  I don't have a separate ad blocker program anywhere on my PC (and I've also turned off and on all extensions within the browser).  Thanks for your suggestions....I'll keep trying!!

Hi there, @JDRX! I apologize that the Xfinity Stream website has been giving you such a hard time when trying to watch. We want things to work perfectly and appreciate your help with troubleshooting this. We may need to open a ticket from your account to get our Tier 2 team involved in this. I need to clarify a touch of information. Does the Stream app work when you are in Private or Incognito or nothing then either? 

Hi there @MrVino!  Thanks so much for taking the time to voice your service concerns here on our Community Forum.  This is not at all the experience that we want for you to have with your service.  Please feel free to shoot us a private message so that we can get to work on this for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

The problem is their security certificate expired. you would think a large technology company have a clue about security certificates.

Hi, @user_m7i1eu. Were you running into these same troubles on your end? If so, can I have more details about your situation?