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user_c9v0hb
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Saturday, July 19th, 2025

Streaming to my Computer

I have not been able to stream TV shows to my computer for weeks. I have called at least a dozen times to complain and NOTHING is getting fixed! Horrible customer service.

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user_g59m73

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20 days ago

Same here as well. Each time I try to connect to a support agent for this issue, I get the "sorry something went wrong...". Trying to call is even worse, half the time you wait for over an hour, you get connected and before you can say anything, your disconnect.

I think Xfinity is doing this on purpose, they want you pay for their box, so they can charge other content providers money to have their streaming services. But on a computer through the web browser, there is only Xfinity, but then again isn't that what we are paying for?

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XfinityRay

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3.1K Messages

19 days ago

Hello, user_c9v0hb and thread. I apologize that you have not been able to stream using the Xfinity Stream website. We want that working for you and understand that can be frustrating to go through. Our engineers are working on this issue. We do not have an estimated date of when it will be fixed but will keep an eye on this and update the thread. In the meantime, the Xfinity Stream app is working so you can still enjoy the content that way. 

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user_g59m73

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@XfinityRay​ As I said in my post, I am using my computer. The streaming app isn't available from the MS store and I don't like watching on my phone or tablet when I have a very nice 43" TV that works great with my computer.

Just another example of how Xfinity stresses that they expect their customers to use a phone or tablet or one of their streaming box ($$$), because the assistant only knows how to "fix" these devices. 

Even when you ask the assistant for an agent, it seems it can't find a way to connect you. Every day for now over a week, this is the only response I get from the assistant is that it can't connect me to someone in support.  So yes, you have multiple broken systems.

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18 days ago

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XfinityThomasB

Official Employee

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2.2K Messages

user_g59m73 The Xfinity Stream app is available directly through your web browser. You do not need to download anything special from any app platform to use it. I use Xfinity Stream on my PC connected to a TV as well, it is an extremely easy platform to use my friend. Here is the link to log in to the Xfinity Stream platform. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_f10c1b

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I’m reaching out out of sheer frustration. I pay hundreds of dollars for your services, yet I still cannot stream live TV on any PC in my household—even when connected to the Xfinity network. I’ve tried multiple computers, different browsers, and followed every troubleshooting step provided on your support pages, with absolutely no resolution.

This issue has been ongoing for years. It's not isolated, as many others appear to have the same problem. Yet from the outside, it seems nothing has been done to implement a global fix. For a service of this scale and cost, I expect the experience to be simple and seamless—not the opposite.

Right now, I’m sitting in front of three PCs that cannot stream TV, while the same content plays fine on my phone. That’s unacceptable.

I'd gladly speak to someone knowledgeable about the issue, but your customer support model has made it nearly impossible to reach a real human being. Frankly, that’s just adding to the frustration. Please escalate this. I’d appreciate any actual help in making your product work as advertised.

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15 days ago

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OscarVI

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@XfinityRay​ everyone here says they can't stream on their desktop.

Me to, I can't either.

And reading these answers you give I don't think you understand our problem at all. Can you get someone else to read this. Thank you 

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3 days ago

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XfinityEricB

Official Employee

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2.4K Messages

 

OscarVI As mentioned by Ray, and others on this tread it is a known issue. Our engineering team is working on it, but at this time the only solution found to help some is trying to watch in incognito mode. Have you tried this at this time to see if you can stream through the website on your PC?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

8 days ago

Good evening @user_c9v0hb and thank you for your patience while our engineering team continues to work to resolve the issue affecting customer's ability to stream on our website. If you are still experiencing issues, please try using incognito mode as a temporary solution. Please let us know if this works or you have any other questions.

 

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