Visitor
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3 Messages
streamstore charge; Netflix $26.99
My Last two bills suddenly charge me for "Streamstore" for Netflix of $26.99 per month. I chatted with Xfinity billing and told them I never ordered this and they told me it wasn't their problem and to contact Netflix. I contacted Netflix and they are NOT responsible for this billing. I chatted again with Xfinity and they disconnected me after an hour of texting. HELP! I need to cancel that subscription and get refunded for $26.99 for the last two months. This is so sketch! Contacting the FCC.
XfinityKassie
Official Employee
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2.7K Messages
10 hours ago
@user_5qi46r Thank you for reaching out to our Xfinity Forums Team regarding your subscriptions. I'm happy to take a look and see what's going on. It sounds like it's being billed through Xfinity. When you get a moment please send us a Direct Message with your name and service address.
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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