Remote won’t change channel manually or voice will change volume and power!
If you are using a cable box and haven't done this already, try unplugging the box power cord for a minute or so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello @user_l24bn3! Thank you for reaching out to our team here on Forums. I apologize that you are experiencing issues with your remote, but you've definitely reached the right team to assist you! Has this issue always occurred with your remote, or is this something new that has started happening?
BruceW
Gold Problem Solver
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26K Messages
8 months ago
If you are using a cable box and haven't done this already, try unplugging the box power cord for a minute or so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityTy
Official Employee
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376 Messages
8 months ago
Hello @user_l24bn3! Thank you for reaching out to our team here on Forums. I apologize that you are experiencing issues with your remote, but you've definitely reached the right team to assist you! Has this issue always occurred with your remote, or is this something new that has started happening?
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