Hello and thank you for reaching out! I definitely understand how puzzling it can be to see I'm paying for something I didn't ask for, so we're happy to check things out on your account for you to verify it's all lining up correctly 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
•
599 Messages
14 days ago
Hello and thank you for reaching out! I definitely understand how puzzling it can be to see I'm paying for something I didn't ask for, so we're happy to check things out on your account for you to verify it's all lining up correctly 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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