Good morning, @user_6q77kn , and I'm sorry to hear you're no longer receiving TCM. I'd be happy to look into this with you. Were you previously on a promotional package, by chance? Also, when you tune to TCM, do you receive any error message or notification on the screen? Any details you can provide will help me investigate further.
I am not able to get in to TCM either. I have made no changes to my package in over 30 years and I have the sports and entertaiment package. I tuned in this morning and got the message -This requires a subscription. Ummmmmmmm NO!!! I am already paying for it! Give it back!
@user_aj2kuy Thanks for reaching out, checking around I don't currently see any know issues with the channel, and it is still included in that package. If you are still running into this issue with TCM please send us a direct message with your full name and service address and we will look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
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