Visitor
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2 Messages
technical support
Why does Xfinity not have a dedicated technical support group? I have been having issues with my service for 3 weeks now. Buffering problems mostly. I upgraded to 300mbps and added the Now connect app. The Now connect app has been a total nightmare trying to get it to initialize to my devices. I have been on the phone at least 6 hours with "customer service" which has no technical knowledge at all. I finally was able to talk with a supervisor who told me that the "fix" he was initiating would take an hour and he would return my call. That was Sunday afternoon it is now Wednesday night and I still have not received a call back. Your so called customer service is only interested in upgrading or selling a new service.
XfinityRay
Official Employee
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2.7K Messages
4 months ago
Good afternoon, user_74ffc8! We have dedicated technical teams such as our engineers and technicians. We want your service working great and apologize it has been buffering. I need to clarify this a touch. Are you subscribed to our new NOW internet service or are you using our normal internet service?
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