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user_gvam7c
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Friday, March 22nd, 2024 12:05 PM

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Teen Mom: Family Reunion no audio

Good Morning, the latest episode of Teen Mom Family Vacation has no audio on my end on the Roku Xfinity App. I am able to watch other programs with no issue, and other episodes of the same show with no issue so I think it is specifically an issue with the upload of that episode. Can this be fixed? Thank you.

Question

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Updated 

8 months ago

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XfinityEricB

Official Employee

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1.7K Messages

8 months ago

 

user_gvam7c Good morning, and thanks for reaching out with your sound issue on the latest episode of Teen Mom Family Vacation. Is this still on going for you?

 

4

user_3hq2il

1 Message

Yea it is for me as well

8 months ago

XfinityMichaelC

Official Employee

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4.1K Messages

Hey, user_3hq2il! Thanks for reaching out to us on the forums! I apologize to hear that you are having this issue as well. At this time this has been reported as a known issue and are currently working to resolve the issue. However, at this time we do not have an ETA on when the issue will be resolved.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

user_gvam7c

2 Messages

@XfinityEricB​ Hi Eric. This issue is still not resolved. The episode is now not available at all. Is there any update?

8 months ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Hello user_gvam7c

From your description, it appears that the program had already been removed from the on demand server and once the cache updated on the Roku it was updated on the interface to remove its availability. Unfortunately, we would not be able to control any networks on demand availability. The only option that is able to preserve content on your device would be captured via DVR. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

NJP2018

3 Messages

8 months ago

@XfinityEricB Same issue for me. On xfinity app on iPhone and tv. 

(edited)

0

Alexyz111

1 Message

8 months ago

I too am having this issue

0

NJP2018

3 Messages

8 months ago

@XfinityEricB  any feedback???????

1

user_f4lu1i

1 Message

@XfinityEricB I am as well on both the infinity streaming app and on-demand through cable box. 

8 months ago

user_fqczpx

2 Messages

8 months ago

I am also having the same issue both on the phone app and TV

1

XfinityAmandaB

Official Employee

 • 

1.6K Messages

 

user_fqczpx Thank you so much for letting us know you are also running into this audio issue. Our engineers are aware of the issue and are working on correcting the audio but at this time there is not a resolution or an estimated time for when we expect a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

Jabubrowski

New Poster

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2 Messages

8 months ago

Same issue here! Any solution yet?

1

XfinityJorge

Official Employee

 • 

1.7K Messages

Hey there Jabubrowski thank you for using our Forums and for letting us know you are also impacted. Are you still having issues at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ynlxqu

1 Message

8 months ago

Same issue. This should have been fixed after the first complaint. As much as we pay for the service this should never be an issue. $300 a month smh!

3

NJP2018

3 Messages

Agree!!! And the lack of response from Comcast is a JOKE!

8 months ago

0

XfinityVianney

Official Employee

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1.7K Messages

We understand this is frustrating for you and others in the thread. Currently, I don't see any updates. We are aware this is a known issue and have been working to help narrow the issue down. I thank you for your patience in the meantime NJP2018

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_ynlxqu We appreciate you reaching out. We can confirm that our Engineering Team is aware of the issue and is working to resolve the issue as quickly as they can. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_qt737v

1 Message

8 months ago

Having the same issue.  Thought it might work after a few days of releasing for streaming but still no sound.  There’s sound on commercials and background music for the show but you can’t hear anything the cast is saying 

0

user_pu2zyf

1 Message

8 months ago

Same issue here. Tried dealing with tech support and they kept going back to it being an issue with my set top boxes. I repeated myself to the agent multiple times and she just didn’t seem to understand. I got frustrated and watched it on the MTV website instead.

0

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