the cable cover is missing on the outside box

Pedestal cover missing 

Green pedestal in yard missing cover my cable and connection exposed to weather

Waiting for response after tech arrived 3 wks ago what my status of repair 

Greetings, user_gizcbz! We appreciate you posting on our XFINITY Community forum. I understand the importance of ensuring the pedestal cover is fully repaired in your area right away. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.