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user_9gadeg
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Friday, June 12th, 2026 10:12 PM

The Weather channel not streaming on smart tv

For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100

Please fix immediately 

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19 hours ago

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XfinityMarcus

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2.2K Messages

2 days ago

user_9gadeg thank you for using the Xfinity Community Forums page to reach out. Thank you for also sharing that error code in relation to the issue you have come across with the Weather Channel streaming attempts. Just to confirm, is there anything additional listed with the 00100 error code you shared? Usually errors appear with some form of prefix attached to them that help us diagnose the issue at hand. 

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user_9gadeg

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3 Messages

Just said TV App 00100

Still not working today, 2 Samsung TVs.

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2 days ago

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XfinityMarcus

Official Employee

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2.2K Messages

user_9gadeg Okay, the reason I wanted to make sure is that this error code specifically is traditionally tied to iOS devices, and you mentioned that you have Samsung Smart TV's. Usually we would recommend ensuring you have the latest version of the app on your device, but it sounds like you have already made sure of that as well with reinstalling the application. Do you have another device you can test the app on for comparison, such as a smartphone or tablet?

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2 days ago

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user_9gadeg

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It works fine on my Android Samsung phone, and it's working on my windows laptop just fine. It is the app on our samsung smart TVs that is not working. It does show the correct show title in the upper left corner while trying to load, but then the error message 00100 appears.

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2 days ago

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XfinityMarcus

Official Employee

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2.2K Messages

user_9gadeg Let's take a closer look at what is going on with your service on those televisions together. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_65dqpf

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19 hours ago

I can't get the Weather Channel in today, June 15. It has said all day "We're having trouble connecting." At the bottom of the screen, it notes XRE 03059.

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