Tired of Xfinity

I had my service for several months and I’m still not able to use the Stream app on Apple TV 4K 3rd gen, I get the same dumb message “ This device can only access Xfinity stream on your in-home Xfinity WiFi” I have 5 Apple TVs all on the compatibility list and they all get the same message. I call you guys, chat with you I tell you exactly what it’s doing and you keep telling to reboot, wait to do something on your side and nothing ever helps. I’m telling you that something is wrong with your app. When is this going to get fixed!!!!! It’s ridiculous

Responses

XfinityGabriel

Official Employee

•

1.9K Messages

2 months ago

@user_9dusj3 Hi there! Thanks for reaching out. I like to use my Apple TV with the XFINITY Stream app myself, so I understand the inconvenience that this can cause. I am sorry to hear about this experience. I experienced a similar issue where I had all my devices associated with my XFINITY ID reprovisioned which did the trick. You've come to the right place. We can help. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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0

Xfinity Stream Website

user_9dusj3

Tired of Xfinity

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