Florida33441's profile

Regular Visitor

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11 Messages

Sunday, January 8th, 2023 9:49 PM

Closed

TLCGo App Not Working

I’m an Xfinity cable and Internet subscriber. I’m logged into the TLCGo App on my Streaming service. I try to watch locked episodes and get message that TLCGo is not part of my subscription…yes it is! I logged out of the app, uninstalled and reinstalled it. Now it won’t even give me a code to link Xfinity. So app is now useless. 
Also, this is probably related? Xfinity regular tv guide and streaming guide are showing wrong episodes for most TLC shows. They show an old episode when the new ones are actually playing. Guide also shows wrong programs. Many many viewers are reporting same issues on Facebook for days now. What’s going on? 

Problem Solver

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571 Messages

2 years ago

Hi, there! I am sorry to hear you are having troubles with the TLCGo App. Are you having issues with the TLCGo app on multiple devices? Are you connected to your in-home network? 

Visitor

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1 Message

@XfinityAlisha​ I'm having the same issue. It says the provider does not support that channel/subscription 

Official Employee

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1.5K Messages

@user_e46c6a thank you for reaching out for help. In the future please submit your own post for proper help. We appreciate you following our guidelines. Are you having issues with the TLCGo app on multiple devices? Are you connected to your in-home network? 

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Visitor

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1 Message

2 years ago

I’m trying to watch a tlcgo program on my mini iPad.  I’m logged into Xfinity and it used to work.  There is a key over most episodes now and when I click, it goes to a loading page, spins a bit, stops and nothing.  I removed and reinstalled the ap

Retired Employee

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729 Messages

I am sorry to hear about that! Are you having the same issue on their website? 

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