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user_iu6gw7
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Friday, October 4th, 2024 12:03 AM

TV, laptop, phone streaming down

My tv streaming on my tv Roku, laptop, and phone streaming are down. I can watch my recordings just fine. I’m getting a tv-00116 error. I unplugged the modem, restarting Xfinity app, deleted it and signed out and it’s still not working. I’m seeing the same issue with people below but any solutions I am seeing are not working for me. 

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2 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

2 months ago

Good evening @user_iu6gw7! This is a known issue, thankfully we have been able to identify the cause and determined the solution. For Roku devices:

 

Please delete the app from the Roku

Do a system reset on the Roku

Add/redownload the Xfinity Stream App on the Roku

And then log into the Xfinity Stream App

For cable boxes please:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps. 

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