tv perfect downstairs, wife upstairs buffers

It is a large screen tv. Wifi is located downstairs in my office. It only began after a reconnection from the downed lines during Hurricane Milton. 

@user_3xyyfv Sounds like a service issue. I would run diagnostics in the Xfinity app and check your speed. I imagine it might take a bit for them to get their network back up to snuff after the storm. An Xfinity expert should jump in this thread to diagnose with you further. You might want to post something I the Internet forum also.

Greetings, @user_3xyyfv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connections, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.