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jsessa1155
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Friday, September 3rd, 2021 11:33 AM

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Tvapp-00100 Error on Roku Express

I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise. 

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3 years ago

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Turtleman777

Visitor

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7 Messages

3 years ago

I've been using the Xfinity steaming app on my computer and TCL Roku TV for years with hardly a hiccup.  Returning Wednesday after 2 weeks away, the Xfinity app on the TV requested that I sign in.  No problem; and after entering the activation code, it came back with "Success" and thanked me for being an Xfinity customer.  However, it also said there was problem signing in and to try again later.  I've repeated this probably a dozen times and always get error code:  TVAPP-00100.  Removing and reinstalling the app, along with power cycling the TV, have no effect. 

 

What's really strange is that the app still runs fine on my computers AND a standalone Roku box – just not on the TCL since returning!  If not for the many similar comments, I'd probably perform a factory reset of the TV.  However, I really hate losing all my settings and sign-ons, especially not knowing if that will solve the problem.

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user_a2fd72

Visitor

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14 Messages

@Turtleman777 

Try this:

*Log into myaccount and steaming ap on your phone

*Delete xfinity app from your RCL Roku

* Turn TCL Roku on/off

* Reinstall app

* Enter activation code using browser on your phone

3 years ago

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Turtleman777

Visitor

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7 Messages

user_a2fd72:  Thanks, but I've tried that countless times! 

3 years ago

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Svart

Visitor

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5 Messages

3 years ago

Same.  TCL roku tv just started doing this yesterday.  Tried the uninstall/reinstall thing multiple times.  Tried all the other tricks listed in other forums too.  Clearly an app issue.  All other streaming apps/channels on the TV work fine. 

And yes, I did the "enter code" thing from my phone and it authorized fine then popped up the "TVAPP-0100" error. 

I know Xfinity is putting this on Roku but Roku is saying that the app is wholly maintained by Xfinity/Comcast and they don't have any say in the maintenance of the app or the authentication.

(edited)

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Turtleman777

Visitor

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7 Messages

Svart:  Thanks for your post.  It sounds like I should hold off doing a hard reset on my TCL for now, at least until some friendly guinea pig has success with theirs or Comcast gets their app straightened out. 

3 years ago

user_0f7293

Visitor

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4 Messages

@Turtleman777 

it has to be the update to the app. I have 3 TCL TVs and I only updated the app on one of them, the one I’m having an issue with now. The other two TVs the app works perfectly, no issues.

just my two cents

3 years ago

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Svart

Visitor

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5 Messages

I hadn't updated the app before this error.  It simply started happening one day.  I then updated the app based on the suggestions in other forums/threads and it still doesn't work on this TV.

However, it seems that while the remove/reinstall method now works for external Roku devices for many folks, it does not work for TVs with Roku devices built in. 

(edited)

3 years ago

0

araposo8

Frequent Visitor

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12 Messages

TCL Roku TV here...just started yesterday and I have uninstalled, rebooted, reinstalled. Rebooted modem/router and this issue still is coming back every time. Glad I am not alone here guys. 

3 years ago

Turtleman777

Visitor

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7 Messages

Yep – misery loves company.  LOL 

I'd sure be interested to learn what changes were made to the app to cause this problem.  For that matter, I wonder if it's just TCL Roku TV's or other Roku brands.  I just hope it gets fixed.  Meanwhile, I'll be happy to use two remotes and the still working Roku hooked to the TCL! 

3 years ago

user_2b6b24

Visitor

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1 Message

3 years ago

Same TVAPP-0100 problem on an Insignia Roku TV. Tried removing the app, restarting the TV and reinstalling the app. The authorization website says it’s good, but then I get the error. App works fine on an iPhone. It used to work fine on the TV. Please, xfinity, fix your stuff.

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user_67642f

Visitor

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1 Message

@user_2b6b24 

I have the exact same issue on insignia Roku tv. I wish Xfinity would help out here.

3 years ago

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Svart

Visitor

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5 Messages

3 years ago

I just tried it once more and it seems to work now!

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Turtleman777

Visitor

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7 Messages

Svart:  You got me all excited, but no change here! 

3 years ago

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Svart

Visitor

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5 Messages

@Turtleman777

I removed and reinstalled the app again before I tried it. Hope it stays working..

3 years ago

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user_0f7293

Visitor

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4 Messages

I just tried again, no luck this way…would be nice to get a response from Xfinity to this thread/issue!

3 years ago

0

XfinityAldrik

Official Employee

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1.7K Messages

@user_0f7293, could you please send our team a private message with your full name, full address, and username? Our team would like to take a deeper look.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_116bcb

Visitor

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5 Messages

3 years ago

Sharp Roku here.  Same thing as others.  Called twice now - first time said it would take an hour, texted it was fixed but wasn’t.  Called  back and now saying it’s in tier 3 support and will be another 2 hours.  Frustrating!

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user_116bcb

Visitor

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5 Messages

@user_116bcb next day, still not working. Called xfinity AGAIN - said they’re still investigating the problem.  Xfinity - when will this be fixed.  The app worked for past three years on this TV and seems like a lot having same issue???

3 years ago

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user_116bcb

Visitor

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5 Messages

Not sure what happened but tried again and it worked this time.  They must have done at one thing at xfinity.

3 years ago

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user_502e37

Visitor

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2 Messages

3 years ago

Just started having this issue with my Sharp Roku TV last night. Tried uninstalling/restarting/reinstalling with no success. Restarting my modem did not fix it either.

App still works fine on my Roku Express, just doesn’t work on my Roku TV.

Please help!

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user_524123

Visitor

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2 Messages

3 years ago

I am having the same issue - Roku on Insignia TV.  Error code TVAPP-00100   I texted with a rep and they said one hour.  Did not work.  I have rebooted, reset, uninstalled, installed...no luck.  I waited on the phone with Xfinity support for 1 hour and ten minutes and gave up.  No in-person contact.   So what I am reading is, a new update created this issue?  

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user_be61b6

Visitor

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1 Message

@user_524123 Same on my end. This problem started yesterday morning. I have tried the full suite of rebooting / resetting (Modem Reboot, App Remove/Reinstall, TV Reset, Factory Reset) to no avail. This issue seems to only affect the TV as I can hop on my laptop and use the stream app just fine. 

3 years ago

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user_1d584f

Visitor

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5 Messages

See my post below & call Comcast & ask them to try this.

3 years ago

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @user_be61b6. I hope all is well. Tons of our customers seem to be back online with the Stream App on the Roku. Just wanted to follow up with you and see if you are still having issues? 

I no longer work for Comcast.

3 years ago

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jwserichards

New Poster

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2 Messages

3 years ago

Not working for me on my 3 year old Roku tv. Same issue as everyone else here. Xfinity clearly doesn’t care about the Roku product, otherwise it wouldn’t still be in Beta all these years. 

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user_1d584f

Visitor

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5 Messages

@jwserichards see my post below. Call Comcast & tell them to try this.

3 years ago

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CCEthan

Official Employee

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1.4K Messages

Hi, @jwserichards. We are experinceing issues with the app in a few areas and working on fixes. Do you get the TVAPP 00-100 error? I refreshed your Roku TV's. Can you check and see if it works? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1d584f

Visitor

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5 Messages

3 years ago

So we have a Roku tv where the streaming app went out 3 days ago. We tried every recommended procedure but decided not to remove & reinstall based on other commentary here. The Comcast technician we spoke to had to escalate to the Advanced Repair department. They called us back later that day but weren’t able to fix on their end. A Comcast technician came out today & seemed just as baffled. He then placed a call to his support team, they deleted the billing codes from our account, wiped it clean, re-entered them & it was successful!

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Turtleman777

Visitor

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7 Messages

Glad it's now working for you, though I can't imagine how billing codes enter into it.  In any case, trying to get a hold of an intelligent life force at Comcast is …  well, I'm just not up to hearing another "reset your modem" and hoping against hope that the customer service rep in the Philippines, India, or wherever will send someone out and duplicate your experience. 

(edited)

3 years ago

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user_1d584f

Visitor

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5 Messages

I hear ya but if you tell them you’ve tried every recommended solution & that you’d like to talk to the advanced tier support staff to ask them to try this, maybe, just maybe you may get one who will listen. The tech who came this morning told me it was a good idea to post this ‘fix’ on the community board so that other support staff could try it.

3 years ago

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wheresmychannel

New Poster

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2 Messages

3 years ago

Same issue here on my TCL - so frustrating. Tried restarting, removing/reinstalling app, etc but no luck. Xfinity - when will this be resolved? 

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user_1d584f

Visitor

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5 Messages

@wheresmychannel see my post above & ask Comcast to try it.

3 years ago

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user_0ce455

Visitor

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2 Messages

Same problem here on my RCA Roku TV with 7509X Roku. I've tried some of the fixes shown earlier with no success. I talked with Brian in Xfinity Advanced Tech Support on 9/17. He says an upcoming Roku update will resolve this but no joy so far. I've spent a lot of time on this but I haven't seen any progress.

3 years ago

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user_c0fbdd

Visitor

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3 Messages

Just had mine fixed been off since Thursday - tried everything above as well - they said - it seems the refresh account has resolve the issue

 

3 years ago

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user_c0fbdd

Visitor

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3 Messages

3 years ago

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user_0ce455

Visitor

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2 Messages

@user_0ce455 I finally have it fixed. Removed app. Unplugged for a few hours. Reinstalled app and got it to authorize with success. Yeah! It seems like more users are getting through it lately. I hope the fix is in.

3 years ago

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Turtleman777

Visitor

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7 Messages

3 years ago

FINALLY!  I removed the app, unplugged the TCL, waited a couple hours, reinstalled the app, and it works!!!  I've done the same thing over a dozen times since returning home last week, but this time it finally worked.  I can't believe having the set unplugged for a longer time had anything to do with it or maybe the app's been updated.  In any case, I'll be glad to only have to fool with a single remote and will return the standalone Roku to the other bedroom … after a while.  :-)

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user_0222d9

Visitor

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5 Messages

3 years ago

@gary-kirby cant find your post but I got a notification about it.. I rest mine to factory default and it fixed it.. Thanks!

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evolutionary621

Visitor

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5 Messages

3 years ago

Happy to report mine is fixed too.  55" Insignia Roku TV.  I didn't do anything different (didn't delete the app, didn't restart the tv, etc.), I just went through the same exact authorization process that had failed 100 times prior and all of a sudden it worked just fine.  Good luck to everyone else out there!

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araposo8

Frequent Visitor

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12 Messages

3 years ago

Finally fixed here. Didnt even have to uninstall again. Looks like the fixed whatever authentication issue was going on. 

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CCSelena

Problem Solver

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892 Messages

Hi @araposo8, I am so glad to hear that you got it resolved so you can enjoy using our Stream app. We are always here if you need anything at all. Have a great day!

I no longer work for Comcast.

3 years ago

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user_cf9022

Visitor

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4 Messages

3 years ago

My TCL ROKU TV still has this error.

Did the factory reset to the TV based on phone call troubleshooting, what a waste of time.

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