Good evening @user_j5riqy and thank you for reaching out to our dedicated Communities team, we appreciate it and hope you are having a wonderful Wednesday! I see that you are experiencing error TVAPP-00116 on the Stream app. The Stream app is one of my favorite apps and one I rely on a lot for road trips with my little one so he can watch movies so I understand the urgency in getting this resolved as soon as possible! To confirm, are you still receiving that error?
Rest assured, our team is here to help and are happy to run through some troubleshooting steps with you to see if we can resolve this remotely. If not, we'll get a ticket submitted over to our dedicated and knowledgeable Advanced Repair team. Either way, we'll stick with you every step to make sure this gets resolved. To start, may I ask if you have tried any troubleshooting steps yet such as logging out and back in? What type of device are you using to access the Stream app?
XfinityAlyssaA
Official Employee
•
1.7K Messages
2 months ago
Good evening @user_j5riqy and thank you for reaching out to our dedicated Communities team, we appreciate it and hope you are having a wonderful Wednesday! I see that you are experiencing error TVAPP-00116 on the Stream app. The Stream app is one of my favorite apps and one I rely on a lot for road trips with my little one so he can watch movies so I understand the urgency in getting this resolved as soon as possible! To confirm, are you still receiving that error?
Rest assured, our team is here to help and are happy to run through some troubleshooting steps with you to see if we can resolve this remotely. If not, we'll get a ticket submitted over to our dedicated and knowledgeable Advanced Repair team. Either way, we'll stick with you every step to make sure this gets resolved. To start, may I ask if you have tried any troubleshooting steps yet such as logging out and back in? What type of device are you using to access the Stream app?
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