Tvapp-00116

user_f3lopw - Thank you for joining the Xfinity Forums community for help with the TVapp-00116 error you're receiving. We can help! We'll ask a few questions to gain a better understanding and work together towards a fix. To get started, can you walk me through the steps you've taken so far? Have you tried using the Xfinity app to troubleshoot, unplug the power, and reboot the equipment? Is this issue isolated to one TV box or many? Does this occur when you turn it on, turn to a specific channel, or launch an on-demand program? We'll get this sorted out.