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kinjit
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Regular Visitor

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3 Messages

Friday, September 20th, 2024 2:57 PM

(TVAPP-00173)

Cleared my Browser's cache and refreshed the page, and the same message popped up again, again, etc. Once in a while, it goes through then it's weeks of getting this message again. What can I do to fix this issue?

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2 months ago

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XfinityThomasD

Official Employee

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962 Messages

2 months ago

 

kinjit Thanks for posting on our Forums. Have you also tried to go through the automated troubleshooting steps in the Xfinity app? Under the Services tab, you can select Troubleshooting on TV & Streaming. It helps that there is an error code to report and can possibly fix the issue remotely or refer to needing a tech scheduled if needed.

 

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