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bill5g
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Thursday, August 29th, 2024 1:01 AM

TVAPP-00227 Error

Getting error code TVAPP-00227 when trying to stream TNT and TBS on my IPad. However am able to stream both channels on my laptop hooked to the same WiFi. How can I fix?

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3 months ago

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1Farmer1

Frequent Visitor

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9 Messages

3 months ago

I have the same problem 

how can I fix it

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Kruser911

Visitor

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1 Message

3 months ago

Ditto just started on several channels. xfinity folks? 

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, Kruser911, thanks for reaching out through Xfinity Forums regarding your issues with your channels. We want to ensure that your services are working properly for you. Have you tried any troubleshooting already? What device are you having issues with, only an iPad? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_zmva6r

2 Messages

3 months ago

Having the same issue just started yesterday Thursday August 29.  Getting the same error code - Video can't be played within this market. 

3

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XfinityBillie

Official Employee

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2.8K Messages

@user_zmva6r Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, when you are receiving that error are you connected to your in home Xfinity Wi-Fi network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_zmva6r

2 Messages

I have a residential and a biz account.  I am still having the issue on the residential account - the business account doesn't have the issue - I can stream both channels on the biz account - still getting the same error message on the residential account for both channels whether I try streaming on my ipad or iphone.  I can watch both of them on my desktop connected to the residential account.

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3 months ago

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you very much for that information @user_zmva6r. I will be happy to troubleshoot that error message on those channels from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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krjala

Visitor

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2 Messages

3 months ago

Same here. Getting harder to keep cable with losing Bally sports and more sports going to streaming 

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kwalter1

Visitor

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4 Messages

3 months ago

I have the same issue but only happens on a handful of channels. The message displays “Unfortunately we cannot play this video within this market.“

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1Farmer1

Frequent Visitor

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9 Messages

3 months ago

Does xfinity read the comments??

Can they fix the issue??

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XfinityJorge

Official Employee

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1.7K Messages

3 months ago

 

bill5g Hello there! Thanks for using our Forums to contact us and we are happy to help with your TV issues. Are you still getting the same code? 

 

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krjala

Visitor

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2 Messages

I have save message for bit TBS and TNT. All other channels stream fine

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3 months ago

0

user_gbu77j

1 Message

3 months ago

How is this resolved? All I see here are the same questions with no answers.

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1Farmer1

Frequent Visitor

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9 Messages

3 months ago

Not resolved I did the virtual chat with xfinity and nothing was ever resolved for me 

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user_12d651

2 Messages

3 months ago

I spent a few days trying to fix this. I logged out of the app. Deleted it. Redownloaded it and it worked for me. 

3

user_8ltaz8

1 Message

This worked for me as well. 

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3 months ago

0

1Farmer1

Frequent Visitor

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9 Messages

Thanks, I got it to work!

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3 months ago

0

user_2e0136

Visitor

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4 Messages

Thanks, had delete and reinstall to work on ipad

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3 months ago

0

user_h5ztyb

1 Message

3 months ago

I'm getting this same error on TBS while trying to stream on my phone from my home.

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user_2e0136

Visitor

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4 Messages

@user_h5ztyb​ uninstall and reinstall 

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3 months ago

0

XfinityBradM

Official Employee

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649 Messages

Hey there, @user_h5ztyb. @user_2e0136 Provided a great step to resolve the issue. You can also try to go into the Apple or Google Play apps store and update the app. Let us know if you're still experiencing an issue after attempting those fixes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_8e902a

Visitor

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1 Message

3 months ago

I didn’t delete anything just went to App Store for Xfinity stream ,it said update ,I did and my problem for TBS and TNT was fixed.

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XfinityAdrienne

Official Employee

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907 Messages

Thank you so much for sharing your fix with our community, user_8e902a! We are happy everything is resolved with the channels on your end. Please don't hesitate to make a post in the future if you might need anything, we are happy to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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