Visitor
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1 Message
TVAPP-00281
Keep getting this error, missed 3rd quarter of the Ravens game. Anyone have a resolution? All xfinity does is restart my modem 15 times and fixes nothing. And of course, NEVER reimburse me for my time or inconvenience. Customer service is a JOKE. worst company ever to deal with, and the prices are INSANE considering it only works half the time.
XfinityLinda
Official Employee
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2.2K Messages
1 day ago
Thanks for meeting us here in our community about the error concerns, @user_9ntbnu. I know it can be frustrating when you miss part of your game. Can you tell me if you were watching the Ravens game live or a recording? Was this on your cable box, or through the Xfinity Stream app? This will help us get to the source of the issue. Also, just to clarify we don't issue credits for time or inconvenience. We provide credit for service interruptions. Please follow this link: https://www.xfinity.com/support/status?linkId=111567232, when that happens.
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