@user_bec4c9 - You've reached the right place for assistance! It's important to us that you're able to enjoy your shows, and we can help. Can you please clarify what device you're using that is displaying this error message, and the channels impacted? Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for taking the time to reach out regarding the error in the streaming app. I know how frustrating it is to get this error when you are attempting to view your programming. Are you experiencing the error on multiple devices?
Actually, yes I was. It was happening on 2 separate TV's, each using a different model of Roku, while using Xfinity Stream app. Only NBC was affected, which was showing Sunday night football at the time, all other channels appeared to be working properly. I disconnected the incoming cable from the modem, then disconnected power from the modem, waited, then reconnected both, and let the modem cycle in - no help. Then, I disconnected the power from the router, waited, then repowered it back up, waited for it to cycle back up - no help. Powered the Roku sticks down and up - no help. Then gave up and watched something else. The problem started up out of the blue, by the way. Happily watching the same then all of a sudden..... poof.
It sounds like you have done a lot of troubleshooting. That is awesome! Let's try some specific troubleshooting for your equipment.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bec4c9
Visitor
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1 Message
2 years ago
Still waiting for a FIX
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user_dac840
Visitor
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2 Messages
2 years ago
Me too - Getting this on NBC only - in the middle of Sunday Night Football... [Edited: "Language"]
(edited)
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CCMichelle
Problem Solver
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788 Messages
2 years ago
Thanks for taking the time to reach out regarding the error in the streaming app. I know how frustrating it is to get this error when you are attempting to view your programming. Are you experiencing the error on multiple devices?
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user_dac840
Visitor
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2 Messages
2 years ago
Actually, yes I was. It was happening on 2 separate TV's, each using a different model of Roku, while using Xfinity Stream app. Only NBC was affected, which was showing Sunday night football at the time, all other channels appeared to be working properly. I disconnected the incoming cable from the modem, then disconnected power from the modem, waited, then reconnected both, and let the modem cycle in - no help. Then, I disconnected the power from the router, waited, then repowered it back up, waited for it to cycle back up - no help. Powered the Roku sticks down and up - no help. Then gave up and watched something else. The problem started up out of the blue, by the way. Happily watching the same then all of a sudden..... poof.
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0