Visitor
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1 Message
TVAPP-00380
TVAPP-00380 started last night and is happening on both the mobile device and two laptops. I tried the steps in https://forums.xfinity.com/conversations/xfinity-stream-website/tvapp00380-error/68bc7461a61c8637b674ed7c and it is still not working.
MikeB39A
Problem Solver
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717 Messages
20 days ago
Perform a Hard Power Cycle: Unplug your modem and router from the power outlet. Wait 60 seconds, plug them back in, and wait for your internet connection to fully restore before trying again.
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XfinityMelinda
Official Employee
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286 Messages
18 days ago
Hi @user_jsfr1t, and thanks for reaching out on our Xfinity Community Forum! I know how frustrating it can be to run into an error when you're trying to enjoy your favorite programming. I noticed some helpful suggestions were shared on your post—have you had a chance to try them?
You can also find additional troubleshooting steps here: https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app
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