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user_kxvnbk
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1st Reply

Visitor

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2 Messages

Wednesday, May 21st, 2025 8:03 PM

TVAPP-00381

after a recent storm im geting this error on all recoedings i cannot find the dm button it happens with both live tv and recording

Question

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Updated 

1 month ago

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XfinityJon

Official Employee

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291 Messages

1 month ago

Good afternoon user_kxvnbk. We appreciate you taking the time to reach out through our Xfinity Community Forum. I am more than happy to assist you with your concern. Thank you for the information you have provided so far. What troubleshooting steps have you taken so far?

 

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user_kxvnbk

Visitor

 • 

2 Messages

1 month ago

i took every step it rurns out how you fix it is to call comcast itself the error is typicaly a cloud error on their server which is what i wastold after clearing cookiesdisabling ad block clearing cachechating with a online rep chating with the ai bot and using different browers  i also refeshed my box twice

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XfinityJon

Official Employee

 • 

291 Messages

Thank you very much for that information. I certainly appreciate all the troubleshooting you have attempted. I will be more than happy to assist further. I will just need some additional information at this time. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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