4 Messages
TVAPP-00500 Error
@XfinityAldrik no one has reached out to me and i am very frustrated with this and to see the amount of others with the same issue is even more frustrating. Why can I not call and speak to a person to resolve this. The only consistent thing with xfinity is the bill?
XfinitySara
Official Employee
•
1.3K Messages
2 months ago
Hello, @user_9j7uei! Thank you for leaving comments on another user's post regarding your shared concerns. We did respond to you a couple of times, looking for more details in order to further assist you, but I'm unsure if you saw those responses from us. I've converted your latest comment into its own post in order to fully and properly address any questions you still have. Thanks for remaining patient! Our Digital Care Team is the best at reviewing and resolving concerns as quickly as possible, so I am confident we can get this addressed for you. May we just have you provide some more details around what's happening, such as device(s) being used, whether this is happening while streaming live TV or playing back DVR recordings, any troubleshooting steps you've taken, etc.? All details are greatly appreciated, thank you!
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