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db0945
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Conversationalist

Regular Visitor

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9 Messages

Thursday, June 12th, 2025 2:30 PM

Two accounts - Stream continues to say i'm not at home and i can't watch live TV

I opened a second account for a new home a few weeks ago and now I can't watch Stream at my primary residence's account.  Continue to get the message "Device Not at Home"

It must be trying to use the new account. How do I fix?

Question

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Updated 

7 days ago

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db0945

Regular Visitor

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9 Messages

18 days ago

@Xfinity Support 

can I get some help?

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XfinityMarshante

Official Employee

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185 Messages

18 days ago

Hello @db0945, Thank you for taking the time to leave a post. I hope you are having a great day. Congrats on your new home. When trying to stream, are you using the primary username on the primary account? Have you tried logging out then logging back in? 

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db0945

Regular Visitor

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9 Messages

9 days ago

Yes it still doesn’t work

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XfinityJustinM

Official Employee

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128 Messages

@db0945, thank you for bringing us an update. Have you tried to use the Xfinity stream app on your phone to see if you are receiving the same error?

Also, with this message appearing on your screen are you able to sign out, and sign back in?

I am an Official Xfinity Employee.
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7 days ago

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